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This Policy describes how personal information provided by you when accessing and using YouCine services is handled.

Processing of Personal Data

YouCine may collect information on the consumption profile of its users, such as location, resources and equipment used, navigation, contracted or researched offers, information provided during use, frequency and duration of their activities, as well as other information on user behavior. in the use of YouCine services.

The processing and use of the information collected will occur for YouCine's internal use in order to improve the User experience, promote network performance improvement, expand coverage area, customize product and service offers, send alerts or notifications, among other benefits or commercial advantages that may be obtained. We may use Personal Data to identify and make relevant content available to Users and send, for example, information about account, consumption, package, promotions, etc.

The sharing of information with third parties occurs only in an anonymous and aggregated form, thus preserving the identity and privacy of users.

YouCine does not share individualized or pseudo-anonymized information (which allows, through processing, the identification of the user), except for the exclusive purposes of service, support and others necessary for the performance of YouCine's activity, always supported by adequate security and confidentiality measures. .

YouCine has the obligation to suspend confidentiality and make the data available to the authorities that, under the law, are competent to request this information.

Individualized information will only be shared by law, court order or when previously authorized by the user.

Data Consent Update

The consent for the sharing of individualized information can be reviewed, at any time, through the “Meu YouCine” self-service application or website, using a personal and non-transferable password.

The User may request the deletion of their Personal Data and YouCine will use reasonable efforts to comply with the request.

Connection and application record keeping

By virtue of the contract signed and in accordance with the service(s) contracted by the Subscriber, YouCine will store the registration data and records of use of the services, under the terms required by current legislation, including the limitations applicable to each service mode.

In the provision of internet connection, YouCine will store connection logs for a period of 01 (one) year, and will not keep logs of access to internet applications.

In the provision of internet application, in the own applications (from YouCine) the respective application access logs will be stored for 06 months (only own App)

Registration and billing data will be stored for at least 5 years.

Most of the information is processed in YouCine's Datacenters, respecting current legislation. Specific cases may be processed externally and/or stored in a foreign country that offers the same level of protection and security as YouCine.

Security in accessing and storing data

YouCine uses appropriate technical security solutions and measures to ensure data inviolability, such as encryption or equivalent protection measures, compatible with international standards and the use of good practices.

It also uses security measures appropriate to the risks, such as against accidental or illegal destruction or accidental loss, alteration, disclosure or unauthorized access.

Only authorized persons have access to stored information. Exclusive access permission and privileges are defined by YouCine according to the responsibilities involved.

Use of cookies

Whenever you use YouCine's websites, basic information about your visit may be collected through the use of cookies, pixel tags, data caches and other technologies, and stored temporarily.

The use of cookies helps to provide a more personalized and responsive service, based on information about the choices you have made that allow us to analyze trends and adapt the website to our users.

This information is anonymous and is not used for any other purpose. IP addresses are not linked to your personal information.

The use of cookies can be disabled in your browser settings.

Third Party Websites and Applications

YouCine's services and products may be provided through different applications, operating systems or platforms, including third parties. Despite all the measures adopted for data protection, YouCine is not responsible for the information handling practices of third-party websites and applications, as well as for the storage of the information eventually collected, even if carried out from the YouCine page in the form advertising, operating systems or platforms, each having separate and independent privacy policies, notices and terms of use. YouCine recommends that you read them carefully.


If you have registered a password or username to access your profile on YouCine pages, services or applications, you are responsible for protecting the confidentiality of your password, including to prevent its unauthorized use. Any reproduction, distribution, publication, transmission by any means to third parties, which allows access to information on the websites, applications or even access to non-contracted services, through the use of usernames or passwords, in any way or form, is strictly forbidden.

YouCine's contracts with its users also have clauses on the collection, use and sharing of information. It is important that users know the applicable rules for each service.

This policy applies to all services and products offered by YouCine

The Code of Ethics that guides the work of YouCine employees ensures the protection of confidentiality, integrity, availability and privacy of information that belongs to YouCine or to our users, suppliers, partners and others with whom we do business.


This Policy enters into force as of 08/16/2019.

YouCine reserves the right to modify this Privacy Policy at any time, keeping it updated and available on websites and other communication channels with users.

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